CPD Certification

Designed for aspiring and current professionals ready to step into executive-level roles, this diploma delivers the knowledge and practical frameworks needed to thrive in corporate environments. From strategic planning to senior sales management, it provides the skills to lead teams, make informed decisions, and drive business growth with confidence.

Career Development

This course is designed for individuals aiming to step into senior-level roles. Covering all the fundamentals of modern leadership and commercial strategy, this diploma offers comprehensive preparation for ambitious professionals looking to lead teams, grow revenue and manage high-level business operations.

Comprehensive Curriculum

5 in-depth modules covering essential business skills across 25 advanced topics. You’ll graduate with four CPD certificates and a final diploma that shows you’re equipped to handle senior responsibilities and scale business functions with vision and precision.

About the Business Executive Diploma

Advance your career with our online Business Executive Diploma. This programme equips you with essential executive-level skills including client relationship management, strategic account planning, negotiation, and performance analysis.  Designed to be accessible to all, it provides a comprehensive toolkit to help you strengthen business relationships, manage accounts with confidence, and drive measurable growth - regardless of prior experience.

Meet the Founder: 

Chelsee Buffin is the Founder of The Business Annexe and a passionate advocate for empowering professionals to achieve executive-level success. With more than a decade of experience in high-value sales, she has consistently exceeded multi-million-pound targets across competitive, fast-paced industries. Drawing on her background in leadership, business development, and client growth, Chelsee now channels her expertise into helping others build the skills, confidence, and strategies needed to thrive at the top of their careers.

Course Curriculum

6 Chapters · 29 Lessons

  1. 1

    Business Executive Diploma

    1. (Included in full purchase)

      The Business Executive Diploma

    2. (Included in full purchase)

      Your Journey as a Business Executive

    3. (Included in full purchase)

      Business Executive Core Fundamentals

  2. 2

    Client Strategy & Retention

    1. (Included in full purchase)

      Introduction into Client Retention

    2. (Included in full purchase)

      Client Growth & Retention Strategies

    3. (Included in full purchase)

      Effective Complaint Handling

    4. (Included in full purchase)

      Enhancing Client Experience & Feedback

    5. (Included in full purchase)

      Personalisation & Customer Segmentation

    6. (Included in full purchase)

      Measuring Customer Lifetime Value (CLV)

    7. (Included in full purchase)

      Building Long-Term Client Partnerships

  3. 3

    Customer Service Mastery

    1. (Included in full purchase)

      Customer Service Mastery

    2. (Included in full purchase)

      Psychology and Principles of Customer Service

    3. (Included in full purchase)

      Communication Skills for Service Excellence

    4. (Included in full purchase)

      Managing Difficult Clients

    5. (Included in full purchase)

      Leveraging Technology for Customer Service

    6. (Included in full purchase)

      Training & Development for Customer Service Teams

  4. 4

    Leadership & Executive Management

    1. (Included in full purchase)

      Introduction to Leadership & Management

    2. (Included in full purchase)

      Advanced Leadership and Management Skills

    3. (Included in full purchase)

      Executive Time and Team Management

    4. (Included in full purchase)

      Delegation, Coaching, and Performance Monitoring

    5. (Included in full purchase)

      Change Management & Organisational Development

    6. (Included in full purchase)

      Emotional Intelligence & Executive Decision-Making

  5. 5

    Senior Sales Management

    1. (Included in full purchase)

      Introduction into Senior Sales Management

    2. (Included in full purchase)

      Sales Forecasting, Pipeline Management, and Reporting

    3. (Included in full purchase)

      Negotiation, Overcoming Objections and Closing Deals

    4. (Included in full purchase)

      Strategic Account Management & Key Client Relationships

    5. (Included in full purchase)

      Sales Data Analytics & Performance Metrics

    6. (Included in full purchase)

      Building and Managing Successful Sales Teams

  6. 6

    Final Assessment

    1. (Included in full purchase)

      Final Assessment

🎓 What You’ll Achieve

By completing this course, you’ll earn a CPD-accredited Business Executive Certificate, showcasing your ability to manage senior responsibilities, lead teams, and implement strategies that drive growth. You’ll learn how to strengthen client relationships, develop leadership presence, analyse performance, and apply executive-level decision-making frameworks. Whether you’re stepping into management for the first time or preparing for a senior role, this certification proves you have the skills to operate with confidence at an executive level. ⏱ Duration: 14 hours 📜 Certification: 1x CPD Certificate 🎯 Experience Level: Beginner-friendly 💼 No prior executive experience required

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