CPD Accredited

A CPD-accredited Customer Service Certification proves that you’re serious about delivering professional, high-quality service. It shows employers you understand how to handle customer needs, resolve issues effectively, and represent their brand with confidence

Comprehensive Curriculum

The programme also covers service recovery strategies, emotional intelligence, and the use of modern tools like CRM systems to enhance the customer journey. Each module is crafted to build your confidence, improve your performance, and help you consistently deliver 5-star service.

Career Development

This course delivers a practical, hands-on curriculum designed to transform how you approach customer interactions. You'll explore the psychology of service, develop advanced communication and listening skills, and learn how to handle complaints and difficult customers with professionalism.

About the Customer Service CPD Certification

Because great customer service isn’t just a skill - it’s a career advantage. This CPD-certified programme gives you the tools to communicate with clarity, resolve issues calmly, and build lasting trust with every client. You’ll go beyond the basics to understand customer behaviour, manage tough conversations, and deliver standout service that keeps people coming back. Whether you're new to customer service or ready to lead a team, this course prepares you to excel with confidence.

Meet Your Instructor:

Chelsee Buffin is the Founder of The Business Annexe and a passionate advocate for empowering professionals to achieve executive-level success. With more than a decade of experience in high-value sales, she has consistently exceeded multi-million-pound targets across competitive, fast-paced industries. Drawing on her background in leadership, business development, and client growth, Chelsee now channels her expertise into helping others build the skills, confidence, and strategies needed to thrive at the top of their careers.

Course Curriculum

1 Chapter · 6 Lessons

  1. 1

    Customer Service Mastery

    1. (Included in full purchase)

      Introduction to Customer Service Mastery

    2. (Included in full purchase)

      Psychology and Principles of Customer Service

    3. (Included in full purchase)

      Communication Skills for Service Excellence

    4. (Included in full purchase)

      Managing Difficult Clients

    5. (Included in full purchase)

      Leveraging Technology & CRM for Customer Service

    6. (Included in full purchase)

      Training & Development for Customer Service Teams

Customer Service CPD Certification

By completing this course, you’ll earn a CPD-accredited Customer Service Certificate, showcasing your ability to deliver exceptional customer care, handle enquiries with professionalism, and resolve complaints effectively. You’ll learn how to build strong client relationships, communicate with clarity, and create positive experiences that drive customer loyalty. Whether you’re starting your career or enhancing your existing skills, this certification proves you can excel in customer service roles across any industry. ⏱   Duration: 6 hours 📜 Certification: 1x CPD Certificate 🎯 Experience Level: Beginner-friendly 💬 No prior customer service experience required

£19.99

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