CPD Certifications
The Customer Service CPD Certification equips you with the skills to deliver exceptional customer experiences. Learn how to handle enquiries, resolve complaints, and build lasting client relationships that drive business success.
Career Development
3 in-depth Subjects covering essential Customer Service tools, across 19 advanced topics. Whether you're on the front lines or managing a team, you'll gain the knowledge and techniques to build loyalty, and create lasting positive impressions that drive business success.
Comprehensive Curriculum
The Customer Service CPD Certification provides practical skills to excel in customer care. Master communication, problem-solving, and service strategies to enhance satisfaction and loyalty.
About the Customer Service CPD Certifications
Master the skills to deliver outstanding customer experiences. This course covers Customer Service Management, Leadership & Management and Client Growth & Retention Strategies.
Meet the Instructor:
Chelsee Buffin is the Founder of The Business Annexe and a passionate advocate for empowering professionals to achieve executive-level success. With more than a decade of experience in high-value sales, she has consistently exceeded multi-million-pound targets across competitive, fast-paced industries. Drawing on her background in leadership, business development, and client growth, Chelsee now channels her expertise into helping others build the skills, confidence, and strategies needed to thrive at the top of their careers.
Course Curriculum
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1
Customer Service Mastery
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(Included in full purchase)
Customer Service Mastery
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(Included in full purchase)
Psychology and Principles of Customer Service
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(Included in full purchase)
Communication Skills for Service Excellence
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(Included in full purchase)
Managing Difficult Clients
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(Included in full purchase)
Leveraging Technology for Customer Service
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(Included in full purchase)
Training & Development for Customer Service Teams
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(Included in full purchase)
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2
Client Strategy & Retention
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(Included in full purchase)
Introduction into Client Retention
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(Included in full purchase)
Client Growth & Retention Strategies
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(Included in full purchase)
Effective Complaint Handling
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(Included in full purchase)
Enhancing Client Experience & Feedback
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(Included in full purchase)
Personalisation & Customer Segmentation
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(Included in full purchase)
Measuring Customer Lifetime Value (CLV)
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(Included in full purchase)
Building Long-Term Client Partnerships
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(Included in full purchase)
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3
Leadership & Executive Management
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(Included in full purchase)
Introduction to Leadership & Management
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(Included in full purchase)
Advanced Leadership and Management Skills
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(Included in full purchase)
Executive Time and Team Management
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(Included in full purchase)
Delegation, Coaching and Performance Monitoring
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(Included in full purchase)
Change Management & Organisational Development
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(Included in full purchase)
Emotional Intelligence & Executive Decision-Making
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(Included in full purchase)
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4
Final Assessment
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(Included in full purchase)
Final Assessment
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(Included in full purchase)
What Our Students Say
Drive growth. Spot opportunity. Lead with strategy. CPD-Accredited · Self-Paced · Beginner-Friendly · Practical & Actionable
Exactly what I needed to automate my sales system.
360 Financial Services
This course gave me the confidence to step in to Leadership roles. The Client Growth & Retention modules was game changing!
St.Albans
I've worked in sales for years, but this course taught me how to manage people like a pro. Highly Recommend!
London
Clear, practical and packed with real-world advice. The downloadable extras were a huge bonus.
Manchester
Exactly what I needed to automate my sales system.
360 Financial Services
I've worked in sales for years, but this course taught me how to manage people like a pro. Highly Recommend!
London
This course gave me the confidence to step in to Leadership roles. The Client Growth & Retention modules was game changing!
St.Albans
Clear, practical and packed with real-world advice. The downloadable extras were a huge bonus.
Manchester
Master the Skills Behind Exceptional Customer Service
You’ll graduate with a CPD certificates that shows you’re equipped to handle senior responsibilities and scale business functions with vision and precision. Duration: 10 hours Certifications Earned: CPD Certification Experience Level: No experience required
£79.99