Business Executive Diploma Course

This CPD course is designed for account managers, sales professionals, and client-facing staff who want to strengthen customer loyalty and increase account value. You’ll explore proven retention strategies, client experience frameworks, and feedback-driven improvement methods that turn one-time customers into long-term partners. By the end of the course, you’ll have the tools to grow client relationships with confidence and consistency. Certification - CPD Certificate on completion. Duration - 4 Hours Perfect For: Aspiring Account Managers, Business Developers and Sales Managers

CPD Accredited

Earning a CPD-accredited certificate in Master the Skills Behind Exceptional Customer Service proves your commitment to professional growth and service excellence. It helps you stand out in competitive roles by showcasing your ability to handle clients confidently, resolve issues effectively, and contribute to customer loyalty - skills that every employer values.

Comprehensive Curriculum

This CPD-accredited course offers more than just a certificate - it delivers a comprehensive curriculum designed to transform the way you approach customer service. You’ll explore service psychology, communication techniques, complaint resolution, and the use of CRM tools—giving you practical, real-world skills that employers seek.

Career Development

Mastering customer service is more than a skill - it’s a career accelerator. This CPD-accredited course is designed to support your long-term career development by equipping you with in-demand competencies such as emotional intelligence, conflict resolution, professional communication, and customer relationship management.

Advance Your Career with Our Online Client Retention & Growth Strategy Course

Gain practical insights into client relationship management, strategic account planning, complaint handling, personalisation, and client lifetime value analysis. This CPD-accredited course is designed to strengthen your ability to retain clients, grow accounts, and drive long-term business success—no matter your level of experience.

Meet Your Instructor:

Chelsee Buffin is the Founder of The Business Annexe and a passionate advocate for empowering professionals to achieve executive-level success. With more than a decade of experience in high-value sales, she has consistently exceeded multi-million-pound targets across competitive, fast-paced industries. Drawing on her background in leadership, business development, and client growth, Chelsee now channels her expertise into helping others build the skills, confidence, and strategies needed to thrive at the top of their careers.

Course Curriculum

3 Chapters · 14 Lessons

1
Client Growth & Retention Strategies
1. (Included in full purchase)
  Introduction into Client Strategy & Retention
2. (Included in full purchase)
  Client Growth & Retention Strategies
3. (Included in full purchase)
  Effective Complaint Handling
4. (Included in full purchase)
  Enhancing Client Experience & Feedback
5. (Included in full purchase)
  Personalisation & Customer Segmentation
6. (Included in full purchase)
  Measuring Customer Lifetime Value (CLV)
7. (Included in full purchase)
  Building Long-Term Client Partnerships
2
Customer Service Mastery
1. (Included in full purchase)
  Customer Service Mastery Introduction
2. (Included in full purchase)
  Psychology and Principles of Customer Service
3. (Included in full purchase)
  Communication Skills for Service Excellence
4. (Included in full purchase)
  Managing Difficult Clients and Service Recovery
5. (Included in full purchase)
  Leveraging Technology & CRM for Customer Service
6. (Included in full purchase)
  Training & Development for Customer Service Teams
3
Final Assessment
1. (Included in full purchase)
  Final Assessment

Client Retention & Growth CPD Certification

By completing this course, you’ll earn a CPD-accredited Client Retention & Growth Strategy Certificate, showcasing your ability to strengthen customer loyalty, deepen relationships, and increase long-term account value. You’ll learn proven retention tactics, client experience systems, and feedback-driven improvement methods to help you manage clients strategically and sustainably. Whether you’re an account manager, sales professional, or client-facing staff member, this certification proves you can deliver measurable growth through customer success. ⏱ Duration: 6 hours 📜 Certification: 1x CPD Certificate 🎯 Experience Level: Beginner-friendly 🤝 No prior account management experience required

£39.99

Enroll Now

Unlock Your Potential with Our Client Retention & Growth Strategy Course